Login, profile, or role
Help with authentication, profile photos, account type, notification permissions, and trip history.
Chat on WhatsAppHelp and contact
Get to the right team faster.
Separate ordinary support, safety reports, privacy requests, and emergencies so users know what response to expect.
Contact the right team
WhatsApp is fastest and is what we watch during the day. If you would rather write, or you do not use WhatsApp, email info@kwiker.app — the same team reads it.
Booking or cash concern
Include the trip identifier, date, route, and a concise description. Never email full identity documents.
Contact trip support on WhatsAppReport a user or incident
Use in-app reporting where available. Preserve relevant chat, trip details, and screenshots.
Report on WhatsAppAccess, correction, or deletion
Use the privacy channel for data rights. Kwiker may need to verify the requester before disclosing or deleting data.
Deletion instructions · Email info@kwiker.appPress and partnerships
For media enquiries, institutional partnerships, and general company questions.
Message us on WhatsAppReport a vulnerability
Provide reproducible technical details privately. Do not access, change, or publish other users' data.
Report privately on WhatsAppCommon questions
Is Kwiker a taxi service?
No. Kwiker is a carpooling platform. Drivers share empty seats on journeys they were already making, and passengers contribute toward the cost. Kwiker is not a carrier and does not employ drivers — see Terms §3.
Who holds my money?
Nobody. Payment is cash, handed directly to the driver. Kwiker takes no commission and holds no funds — see Terms §9.
Does the SOS button call Kwiker?
No. It calls the public emergency number (112 in Kosovo). Kwiker is not an emergency service and does not monitor trips in real time — see Terms §13.
What does “verified” mean?
It means the driver's identity was checked against an official document. It is not an endorsement of their driving, vehicle, or insurance — see Terms §6.
How do I delete my account?
In the app: Profile → Settings → Privacy & data → Delete account. It is immediate and nobody has to approve it. If you can no longer sign in, see Delete your account.
How do I complain about how my data is handled?
Contact us first — email info@kwiker.app or message us on WhatsApp. You may also complain to the Information and Privacy Agency of the Republic of Kosovo — see Privacy §16.